$5 shipping for your entire order
($12 flat rate shipping for international customers.) We ship USPS Priority and First Class within the USA and worldwide. Please contact us if you wish to upgrade your shipping. Most orders are shipped out within 48 hours, excluding weekends and holidays. Customs fees, taxes and any additional charges levied by the destination country are the sole responsibility of the buyer.
Vintage items are one of a kind. Once it is sold, it is gone forever. Website vintage items are not kept in store and are to be purchased online. If you would like to view a specific item in person, please call us at 305-705-2343 to make an appointment.
All vintage items are in great vintage condition, unless otherwise noted. This means the item has been used. It does not look brand new, but it has no stain, tear, hole, or any issue that affects wearability. Any such issue will be disclosed in the "note" area of item description. If the item has never been used (still has original hang tag, etc.), we will disclose this information as well. All items listed under "Modern Apparel" and "Modern Accessories" are brand new and have only been worn by the model.
Measurements provided should be utilized as an estimation. The best way to ensure proper fit is to compare given measurements to a similar garment you already own. Please carefully check item description and contact us with any question.
YES, WE ACCEPT RETURNS.
The Rabbit Hole appreciates your business and wants you to be fully satisfied with your purchase. We will accept returns up to 7 days after item is received. To start your easy return process, please take the following steps:
1) email firstname.lastname@example.org to let us know you are intending to return an item
2) DO NOT remove any tag. Once tag is removed, return request can not be accepted
3) have your return package insured and postmarked within 7 days of the date you receive the item. We will notify you via email when the item is received, and you will be refunded 100% of items price.
*Please note that shipping fees are not refundable. If the returned item was purchased with a FREE SHIPPING offer, a $5 shipping fee ($9 for international buyer) will be deducted from your refund. Buyer is responsible for shipping item back to us. Please make sure the package is insured as we can not be responsible for item that gets lost on its way back to us. We will process your refund promptly when the item is received in the exact same condition it was shipped out, with all tags intact.
Your privacy is very important to us. The Rabbit Hole will never disclose your information to any outside organization or third party. As a valued customer, you will be the first to know about store news, special promotions, or sales. Therefore, you will occasionally receive emails and newsletters from us informing you of such events. If you would like to remove yourself from the list, simply click on the opt-out link provided in the email.
Shop with confidence. The Rabbit Hole has partnered with Authorize.Net to accept credit cards safely and securely. The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
The Rabbit Hole (www.shoprabbithole.com) is registered with the Authorize.Net Verified Merchant Seal program.